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The Eclectic Collection

Privacy policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from theeclecticcollection.co.uk.

Personal information we collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. As you browse, we also collect information about the pages or products you view, the websites or search terms that referred you to the site, and how you interact with it. We refer to this as “Device Information”.

We collect Device Information using the following technologies:

  • Cookies: data files placed on your device, often including an anonymous unique identifier. For more about cookies and how to disable them, visit allaboutcookies.org.
  • Log files: these track actions on the site and collect data including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
  • Web beacons, tags and pixels: electronic files used to record information about how you browse the site.

When you make or attempt a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number. We refer to this as “Order Information”. “Personal Information” in this policy means both Device Information and Order Information.

How we use your personal information

We use Order Information to fulfil orders placed through the site, including processing your payment, arranging shipping and providing invoices or order confirmations. We also use it to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use Device Information to help us screen for potential risk and fraud, and more generally to improve and optimise the site.

Sharing your personal information

We share your Personal Information with third parties who help us run the site and fulfil your order, such as our payment processor and delivery partners. We may also share it to comply with applicable laws and regulations, to respond to a lawful request for information, or to otherwise protect our rights.

Your rights

You have the right to access the personal information we hold about you and to ask that it be corrected, updated or deleted. To exercise this right, please contact us using the details below.

Data retention

When you place an order through the site, we keep your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please email info@theeclecticcollection.co.uk or write to: The Eclectic Collection, Privacy Compliance Officer, 430 Garratt Lane, London SW18.